Help!!

*********** staff. On the 23rd August I agreed on a data contract you were trying to sell me. I went through everything and got a sms to say it was approved. Reference number SPI***. It will take +- 3 working days to receive my sim card. 8:16 am Monday morning got sms saying my parcel was on its way. 9am I got another message saying you were unable to deliver. I called the number and they said I wasn't home. You sent it to my address I stayed in 7 years ago????? Now bear in mind I went through the application with the sales person giving her my address????????????? Now parcel needs to be sent back to Cell C so they can verify my right address... Well it's been 3 weeks nearly.... Still haven't received it... But..... You debited my bank account??????? Which I don't see who gave the right to do that as I haven't received anything firstly secondly I was told that only once I have received it I then need to activate it. Only then will we go forward!!!!!! Now after a couple of pain staking calls .... Wasting my airtime patience on this matter... I actually don't want it... I have gone through such pathetic service... Help....with Cell C.... On the 30th out of the blue I get a small saying your cell c order will be delivered today????? Still nothing.... i got a call around 4pm from the same lady who did my application and asked did you receive your sim today.. I said no.... Her response I will phone you back shortly????? Never herd from her. The 4th September I get a small saying thank you for contacting cell c customer care. Reference number ***???? Another one ... We have received your query and will be attended to shortly. Your reference no is ***. A sms will be sent to you when your query has been resolved????????? On the 6th September I got a call from accounts department apologising for debit order etc. Then another call from this number ***... Apologising for everything I have gone through and he would have this resolved by the end of the day????????????????? I am horrified!!!!!! Still nothing... Please I ask that if someone can sort this out... I am over it...you need to get people that can do their jobs right....