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Moletje M

1 reviews | Active since Oct 2016

11 Oct 2016, 07:59

HelloPeter or no service... PAY BACK MY MONEY!!!!

<p>It is very Saddening that I have been sent from pillar to post by Cell C for four good months and a few minutes after posting on hellopeter I get calls from them acting as if they are concerned. It is so heart breaking beacuse when I entered into a relationship with Cell C there was no hellopeter, when i paid my monthly intsalments in full snd on time, they did not have to go to hellopeter to remind me to pay but when they have to pay what is due to me it becomes a pain to me. PEOPLE CELL C CONTRACTS ARE 25 MONTHS, YOU SIGN FOR 24 MONTHS BUT YOU END UP PAYING 25 MONTHS. My contract was terminated on the 12th ofJune but i at the end of that month i had to pay the full instalment I did because it was important to me to end my relationship with them on a clear record. Now as i have been previously communicating it with you, my bank sent me as sms yesterday they want to pay that money and it is in arrears now. Thank you Cell C for the rolloer coaster ride that you have given me, at least i know not to business with Cell C in future, not that they care anyway...!!!!</p>

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Replies (1)
Cell C
Cell C's reply11 Oct 2016, 08:23
Official

Thank you for posting to us.

Yesterday you logged your complaint and one of our consultants contacted you. You were provided with feedback and advised on a way forward, as per the following:

  1. The consultant requested for your bank statement in order to assist with the necessary funds. You sent the bank statement and the consultant received it.
  2. The consultant consultant provided you with the amount that would be allocated into your bank account.
  3. The refund has been prepared and it will take between 3-7 working days to reflect in your bank account.

Regards

Cell C | PN