Hellopeter is the only language Cell C understands

I renewed my contract over a month ago at the iStore at the V&A Waterfront. I told the Sales Assistant that I wanted to stay on the same contract I was on, a Top Up Contract, he said that he would do that. He called into the Cell C call centre and then informed me that my contract would stay the same, after he was assured by the Cell C Call Centre agent that it would. A couple of weeks into the contract I tried to load airtime and then realised that I had been given an open line, and not a Top Up Contract as I had requested. This is an error on Cell C's side and not mine, nor the iStore. I called Cell C and a Call Centre agent told me that she would escalate the matter and get back to me in two days. That was two weeks ago. I am still waiting. I have called in several times and no one could give me a straight answer. Yesterday, I was told by a Call Centre Agent that her mananger would call me. Needless to say, that never happened.<br> <br> What I need is quite simple really --- Cell C made a mistake by giving me an open line when I requested a top up line. Please change me contract to a Top Up contract. It really isn't rocket science!!!!!