HelloPeter complaint 18/12 resolved, or not

http://hellopeter.com/cell-c/complaints/3-weeks-and-still-waiting-for-phone-***<br> <br> A gentleman by the name of Derrick contacted me on 21/12 to assure me that the phone would be delivered by \no later than 24/12"I informed Derrick that I was on holiday in PE and would that be a problem. I was told that someone else from Cell C would contact me to get my holiday address.<br> <br> The 24th arrives and I get 2 missed calls from what I ascertained later was the courier company. I phoned them back and am told that they would phone me back. No calls received but I do receive an sms stating that there was a failed delivery and that I would be contacted again to reattempt delivery. It is now the 30th of December"