BM
Bongani M
1 reviews | Active since Nov 2024
18 Nov 2024, 14:19
Hello Peter I'm writing to escalate my unresolved issue. Over changing of a data plan. Despite numerous attempts, Cell C's customer service has failed to resolve this matter, instead blaming me. I've provided all necessary information and would apprecia
Hello Peter
I'm writing to escalate my unresolved issue. Over changing of a data plan. Despite numerous attempts, Cell C's customer service has failed to resolve this matter, instead blaming me.
I've provided all necessary information and would appreciate your prompt attention. Im also requesting the audio. Please investigate and resolve this issue.
Sincerely, Mr Bongani Mali
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Cell C's replyOfficial
18 Nov 2024, 15:28Dear Bongani Mali
Thank you for speaking with us earlier today.
As mentioned during our conversation, the contract was discounted for a duration of 24 months, which has now expired. As a result, you were billed the full subscription rate, excluding the discount. We encourage you to consider upgrading to our latest discounted data package.
Regards
Cell C | NT
Thank you for speaking with us earlier today.
As mentioned during our conversation, the contract was discounted for a duration of 24 months, which has now expired. As a result, you were billed the full subscription rate, excluding the discount. We encourage you to consider upgrading to our latest discounted data package.
Regards
Cell C | NT
Cell C's reply18 Nov 2024, 15:28
Official
Dear Bongani Mali
Thank you for speaking with us earlier today.
As mentioned during our conversation, the contract was discounted for a duration of 24 months, which has now expired. As a result, you were billed the full subscription rate, excluding the discount. We encourage you to consider upgrading to our latest discounted data package.
Regards
Cell C | NT
Thank you for speaking with us earlier today.
As mentioned during our conversation, the contract was discounted for a duration of 24 months, which has now expired. As a result, you were billed the full subscription rate, excluding the discount. We encourage you to consider upgrading to our latest discounted data package.
Regards
Cell C | NT