BM
Bongani M
1 reviews | Active since Jun 2018
18 Nov 2024, 14:29
Hello Peter I'm writing to escalate my unresolved issue. Over changing of a data plan. Despite numerous attempts, Cell C's customer service has failed to resolve this matter, instead blaming me. I've provided all necessary information and would apprecia
Hello Peter
I'm writing to escalate my unresolved issue. Over changing of a data plan. Despite numerous attempts, Cell C's customer service has failed to resolve this matter, instead blaming me.
I've provided all necessary information and would appreciate your prompt attention. Im also requesting the audio. Please investigate and resolve this issue.
Sincerely, Mr Bongani Mali
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
18 Nov 2024, 15:29Dear Bongani Mali
Thank you for speaking with us earlier today.
As mentioned during our conversation, the contract was discounted for a duration of 24 months, which has now expired. As a result, you were billed the full subscription rate, excluding the discount. We encourage you to consider upgrading to our latest discounted data package.
Regards
Cell C | NT
Thank you for speaking with us earlier today.
As mentioned during our conversation, the contract was discounted for a duration of 24 months, which has now expired. As a result, you were billed the full subscription rate, excluding the discount. We encourage you to consider upgrading to our latest discounted data package.
Regards
Cell C | NT
Cell C's reply18 Nov 2024, 15:29
Official
Dear Bongani Mali
Thank you for speaking with us earlier today.
As mentioned during our conversation, the contract was discounted for a duration of 24 months, which has now expired. As a result, you were billed the full subscription rate, excluding the discount. We encourage you to consider upgrading to our latest discounted data package.
Regards
Cell C | NT
Thank you for speaking with us earlier today.
As mentioned during our conversation, the contract was discounted for a duration of 24 months, which has now expired. As a result, you were billed the full subscription rate, excluding the discount. We encourage you to consider upgrading to our latest discounted data package.
Regards
Cell C | NT
BM
Bongani M's updateReviewer Update
18 Nov 2024, 16:31I'm extremely frustrated with the incompetence displayed by your departments. Despite having proof of my data plan upgrade, including the contract sent to me, you're still failing to acknowledge it.
I've upgraded my data plan, and I have documentation to support this. It's unacceptable that your team can't recognize this. I urge you to take immediate action to rectify this situation."
i which i could send proof on tho platform.😤😤😤😤😤😤😤😲😲😲😲😲😲😲😲😲😲😲😫😫😫
I've upgraded my data plan, and I have documentation to support this. It's unacceptable that your team can't recognize this. I urge you to take immediate action to rectify this situation."
i which i could send proof on tho platform.😤😤😤😤😤😤😤😲😲😲😲😲😲😲😲😲😲😲😫😫😫
BM
Bongani M's update18 Nov 2024, 16:31
Reviewer Update
I'm extremely frustrated with the incompetence displayed by your departments. Despite having proof of my data plan upgrade, including the contract sent to me, you're still failing to acknowledge it.
I've upgraded my data plan, and I have documentation to support this. It's unacceptable that your team can't recognize this. I urge you to take immediate action to rectify this situation."
i which i could send proof on tho platform.😤😤😤😤😤😤😤😲😲😲😲😲😲😲😲😲😲😲😫😫😫
I've upgraded my data plan, and I have documentation to support this. It's unacceptable that your team can't recognize this. I urge you to take immediate action to rectify this situation."
i which i could send proof on tho platform.😤😤😤😤😤😤😤😲😲😲😲😲😲😲😲😲😲😲😫😫😫
BM
Bongani M's updateReviewer Update
18 Nov 2024, 16:36Individual Subscriber Agreement
Agreement Number: ***
Employer Name Department Of Education Duration of Employment 10/2011
Employment Status Employed Occupation Administrative
Employment Details
Period at Current Address 10/2011
Postal Code 1819
Residential Address Extension 11
Residence Own
Nationality Document Expiry Date
Relative Full Names Relative Contact No.
Identification Document South African ID Document Number ***
Date of Birth Gender Male
Title Mr. Customer Name Bongani Wilfred Mali
Customer's Details
E-mail ***
Home Telephone No. ***
Work Telephone No. ***
Renewal
Subscription Information
No. Mobile No. /
Sim card No. Product Description Price (R)
excl.VAT
Price (R)
incl. VAT
Discount
period Start date Contract
period
1
***
***
Sim Only: on SmartData 50GB TopUp at R188.99 pm x
24 05/11/2024
SmartData 50GB(30GB Anytime + 20GB Nite) TopUp
2023 173.04 199.00 05/11/2024
5.03% Variable Percentage Discount - Discount Access -8.70 -10.01 05/11/2024
LTE Monthly Discount R0 0.00 0.00 05/11/2024
Handset Leads VAS 0.00 0.00 05/11/2024
24 month(s)
Equipment Details
No. Equipment Description IMEI / Serial Nr Mobile Number Equipment Settlement value as at
05/11/2024 (Incl.VAT) Period
1 HandSet *** 0.00 24 month(s)
Method of payment Direct Debit
Account Holder's Name B Mali
Bank Name CAPITEC
Account Number 136****655
Branch Name 470010 (universal) Branch Code 470010
Credit Card Number Credit Card Type
Billing Address 2538 Lepogo street Postal code 1868
Debit Order Date 15
Bank Account Type Savings
Billing and Payment Details
Agreement Number: *** Initial
Agreement Number: ***
Employer Name Department Of Education Duration of Employment 10/2011
Employment Status Employed Occupation Administrative
Employment Details
Period at Current Address 10/2011
Postal Code 1819
Residential Address Extension 11
Residence Own
Nationality Document Expiry Date
Relative Full Names Relative Contact No.
Identification Document South African ID Document Number ***
Date of Birth Gender Male
Title Mr. Customer Name Bongani Wilfred Mali
Customer's Details
E-mail ***
Home Telephone No. ***
Work Telephone No. ***
Renewal
Subscription Information
No. Mobile No. /
Sim card No. Product Description Price (R)
excl.VAT
Price (R)
incl. VAT
Discount
period Start date Contract
period
1
***
***
Sim Only: on SmartData 50GB TopUp at R188.99 pm x
24 05/11/2024
SmartData 50GB(30GB Anytime + 20GB Nite) TopUp
2023 173.04 199.00 05/11/2024
5.03% Variable Percentage Discount - Discount Access -8.70 -10.01 05/11/2024
LTE Monthly Discount R0 0.00 0.00 05/11/2024
Handset Leads VAS 0.00 0.00 05/11/2024
24 month(s)
Equipment Details
No. Equipment Description IMEI / Serial Nr Mobile Number Equipment Settlement value as at
05/11/2024 (Incl.VAT) Period
1 HandSet *** 0.00 24 month(s)
Method of payment Direct Debit
Account Holder's Name B Mali
Bank Name CAPITEC
Account Number 136****655
Branch Name 470010 (universal) Branch Code 470010
Credit Card Number Credit Card Type
Billing Address 2538 Lepogo street Postal code 1868
Debit Order Date 15
Bank Account Type Savings
Billing and Payment Details
Agreement Number: *** Initial
BM
Bongani M's update18 Nov 2024, 16:36
Reviewer Update
Individual Subscriber Agreement
Agreement Number: ***
Employer Name Department Of Education Duration of Employment 10/2011
Employment Status Employed Occupation Administrative
Employment Details
Period at Current Address 10/2011
Postal Code 1819
Residential Address Extension 11
Residence Own
Nationality Document Expiry Date
Relative Full Names Relative Contact No.
Identification Document South African ID Document Number ***
Date of Birth Gender Male
Title Mr. Customer Name Bongani Wilfred Mali
Customer's Details
E-mail ***
Home Telephone No. ***
Work Telephone No. ***
Renewal
Subscription Information
No. Mobile No. /
Sim card No. Product Description Price (R)
excl.VAT
Price (R)
incl. VAT
Discount
period Start date Contract
period
1
***
***
Sim Only: on SmartData 50GB TopUp at R188.99 pm x
24 05/11/2024
SmartData 50GB(30GB Anytime + 20GB Nite) TopUp
2023 173.04 199.00 05/11/2024
5.03% Variable Percentage Discount - Discount Access -8.70 -10.01 05/11/2024
LTE Monthly Discount R0 0.00 0.00 05/11/2024
Handset Leads VAS 0.00 0.00 05/11/2024
24 month(s)
Equipment Details
No. Equipment Description IMEI / Serial Nr Mobile Number Equipment Settlement value as at
05/11/2024 (Incl.VAT) Period
1 HandSet *** 0.00 24 month(s)
Method of payment Direct Debit
Account Holder's Name B Mali
Bank Name CAPITEC
Account Number 136****655
Branch Name 470010 (universal) Branch Code 470010
Credit Card Number Credit Card Type
Billing Address 2538 Lepogo street Postal code 1868
Debit Order Date 15
Bank Account Type Savings
Billing and Payment Details
Agreement Number: *** Initial
Agreement Number: ***
Employer Name Department Of Education Duration of Employment 10/2011
Employment Status Employed Occupation Administrative
Employment Details
Period at Current Address 10/2011
Postal Code 1819
Residential Address Extension 11
Residence Own
Nationality Document Expiry Date
Relative Full Names Relative Contact No.
Identification Document South African ID Document Number ***
Date of Birth Gender Male
Title Mr. Customer Name Bongani Wilfred Mali
Customer's Details
E-mail ***
Home Telephone No. ***
Work Telephone No. ***
Renewal
Subscription Information
No. Mobile No. /
Sim card No. Product Description Price (R)
excl.VAT
Price (R)
incl. VAT
Discount
period Start date Contract
period
1
***
***
Sim Only: on SmartData 50GB TopUp at R188.99 pm x
24 05/11/2024
SmartData 50GB(30GB Anytime + 20GB Nite) TopUp
2023 173.04 199.00 05/11/2024
5.03% Variable Percentage Discount - Discount Access -8.70 -10.01 05/11/2024
LTE Monthly Discount R0 0.00 0.00 05/11/2024
Handset Leads VAS 0.00 0.00 05/11/2024
24 month(s)
Equipment Details
No. Equipment Description IMEI / Serial Nr Mobile Number Equipment Settlement value as at
05/11/2024 (Incl.VAT) Period
1 HandSet *** 0.00 24 month(s)
Method of payment Direct Debit
Account Holder's Name B Mali
Bank Name CAPITEC
Account Number 136****655
Branch Name 470010 (universal) Branch Code 470010
Credit Card Number Credit Card Type
Billing Address 2538 Lepogo street Postal code 1868
Debit Order Date 15
Bank Account Type Savings
Billing and Payment Details
Agreement Number: *** Initial
BM
Bongani M's updateReviewer Update
18 Nov 2024, 16:40Please respond ASAP
BM
Bongani M's update18 Nov 2024, 16:40
Reviewer Update
Please respond ASAP