Hello peter escalation

Good day My name is Adrian Naidoo ,I have taken my contract in July 2022 my contract amount is R308. From the time i have taken my contract my amount change to R378 And me as a customer i feel it's wrong every month i have to chase cell c to debit my account ,when i call customer care they say that there is no funds in my account ,1st of every month cell c does not debit me ,it's becoming really frustrating in me as a customer to keep chasing cell c to take there payment from me and every time i must pay extra ,the agent that sold me my contract did not send me a Quotations or a copy of my contract the agent name is Reshama . Please have this sorted out asap

Adrian Naidoo Id Number *** Contract number +*** Number in question +***