GV
Gavin V

1 reviews | Active since Dec 2009

09 May 2023, 08:52

Hell C - legalised theft

Greetings from the Ether. I come once again to tell you my horror story.

round about middle of 2022 I decided to upgrade my Cell Contract I decided to get a spiffy new Samsung tablet the process was relatively painless and the tablet was dropped off 2 days later time moved on and a few days later I unboxed and fired the device up was very smooth and very prompt I then shut the device down, ejected the sim tray using the tool provided in the box I put my sim card in the tray and tried to reinsert the tray to my horror the tray wouldn't go back in a sim tray is not something you force back in so I left the tray out and decided to seek help from Cell C The Sandon branch guys were USELESS as was the call centre I eventually gave up - and posted my story here on HP about 2 months later I was contacted and arrangements were made to send the device in to be assessed - I took the device to Greenstone where a very nice lady took photos of the device and fired it up to make sure that the device was working a couple of days later I received a called from an assessor who advised me that the cost of repairs was over 3 grand - which is pretty much more that the device is worth - I declined the repairs. I then corresponded with Cell C who after a while got annoyed with me and imp**** that I had damaged the device - I explained that this makes no sense - but my please fell on deaf ears. it has been almost a year since this whole story happened.

So dear reader, if you venture into a Cell C store, make sure you check the device in front of one of their staff so that should you have a problem like I did, you won't be branded a **** and have to use a defective device.

That's it for now - see you next month.

0
Replies (3)
Cell C
Cell C's reply09 May 2023, 09:51
Official
Good day  Gavin Venter 

Thank you for reaching out.

We have referred the matter to the relevant team for assistance.

You will be contacted.

Regards
NH

Best regards,

GV
Gavin V's update11 May 2023, 13:10
Reviewer Update
Thanks, but I've given up on you guys. I posted a comment earlier in the year, some dude called me promised to have the tablet collected and GUESS WHAT? Being called a **** and being **** too - our relationship is OVER - stop trying to call me.
Cell C
Cell C's reply11 May 2023, 13:42
Official
Hi Gavin Venter 

We understand your skepticism, and we apologize for what transpired previously. However, our team will make contact with you to provide assistance. 

^MP

Best regards,