Hell C

I made a call to change my debit order date however I was told that I failed the security check and the system has "locked-out" the consultant and I was advised to call back. I then asked to speak to a team leader or manager to help with this because I am certain that I gave them the correct details - calling back was not going to change anything. The lady transferred my call to the TL who did not bother taking my call as I was on-hold for a generous amount of time. After holding,I was then reconnected to the consultant who said the TL will call me back as soon as I ended the call....well its been well over an hour and NO ONE HAS CALLED ME BACK! So Cell C,is this now you treat customers who just want to do their due diligence?????