GS
Gareth S

1 reviews | Active since May 2020

19 Dec 2023, 13:54

Hell C

Cell C. Eventually reinstated a data contact after 4 months. Most of the time the onus was on me to call them. There frontline call centre is fine. Their backoffice call centre is the worst I have ever experienced. They are supposed to try and call you 3 time before they can close the case. They just keep closing the case without contacting. I look forward to someone buying Cell C to try and fix the mess

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Replies (1)
Cell C
Cell C's reply19 Dec 2023, 14:02
Official
Dear Gareth Staples,

Thank you for contacting Cell C regarding your customer service experience. 
 
We regret that your experience with us was unsatisfactory and fell short of our customer service standards. 

We are delighted to hear that your query has been resolved.

Thank you for your continued support.

Cell C | DA