Hell C

I am very disappointed with the customer service from Cell C ... I lost my device and I called to blacklist it and I was advised the case would take 2 days and it's now more than 5 days and still no feedback.

I don't have a phone right now and need to claim for insurance so I needed the phone blacklisted but I guess they don't have sense of urgency.

I called on the 3rd of June and spoke to an advisor by the name of Nelisiwe and it was not a pleasant call because they told me a different process than the previous agent told me. I then requested to speak to the supervisor and she told me to hold the line and I was on mute not on hold by the way , she came back to tell me the team leader is on another call and they will call me back and she said all that without taking my alternative number. I even asked how will the TL reach me and thats when she took my numbers... team leaders name is Thato and no call back was made by her. I had to call back and a different agent escalated the case for blacklisting of my device.

Yesterday which was the 7th of June I called to do a follow up on my case and I spoke to an agent by the name of Nkanyezi and she gave me attitude about how I failed security check and I told them that I have never failed security check before and she insisted that I failed, I asked to speak to her team leader by the name of Amanda and she never called... I would also like the recording of that call to proof if I indeed failed the security check or the agent was not paying any attention.

I am still without the case feedback and I still haven't been called by the two supervisors and yet I get debited monthly for the service I'm not happy with.