FM
Fritz M

1 reviews | Active since Jun 2016

13 Jul 2016, 08:05

Held Hostage by Cell C

<p>The ordeal is still not over.</p> <p> </p> <p>The immediate cancellation of the contract I never agreed to has still not happened. I spent another half an hour on the phone with them on Saturday. I was promised (that means nothing when you deal with Cell C, by the way!!!) that it would all be done on Monday, and that I would get the cancellation confirmation on Tuesday morning. I told the call center agent that I wasn't going to hold my breath until that happened, and a good thing that was! It's now Wednesday morning, and guess what, still no cancellation .....</p> <p> </p> <p>Since I cannot port my number to another cellular provider while there still is a contract with Cell C, I continue to be their very unhappy customer. But it doesn't look like that matters to them as long as they get their 59 Rand. Should I maybe offer to paid them the 59 Rand now if they let me go now?</p>

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Replies (2)
Cell C
Cell C's reply13 Jul 2016, 08:31
Official

Thank you for posting to us.

We have escalated this matter for further assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Best regards,

FM
Fritz M's update13 Jul 2016, 08:51
Reviewer Update

Please stop sending automated replies. Your promises mean nothing. Fix the problem.