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bG
benwin G

1 reviews | Active since May 2016

07 Aug 2024, 18:50

Heartless

ID number is ***. The refund is that I paid money into the wrong account. I have no contracts by cellc. So many people kept asking me about to resend details I have send it more than 10 times each time has just been another delay tactic by your company it's 4 months now much further than the 7 working days you promised me. I have send my banking info confirmation numerous times and I keep getting the same reply. I am deeply unhappy and depressed. My cleaner passed away three weeks ago I found out she has no funeral cover I had to cancel the funeral again for the second time yesterday because you guys didn't pay my money. I am deeply shocked and depressed due to the very bad service your company has given me. Your people this morning said hopefully by tomorrow it will reflect and I really don't know anymore. Your company has damaged me emotionally and mentally I hate your company and I have taking this further legally not just on social media this time. You will pay for my humiliation and suffering. Cellc has straight out ignored the court order of the small claims delivered to the blue route mall store that needed to be paid within 14 days that I have send your call centre and the branch. The 14 days has officially reached 4 months after delivery of court order. You will pay my R25,000 and cover my legal fees that now has passed the amount you had to refund me. You have put me in a mental depression and I have a body that is laying in a undertakers that the bills gets added per day. I'm so disgusted how human beings is even working at this company you are heartless

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Replies (11)
bG
benwin G's update08 Aug 2024, 13:37
Reviewer Update
Hi all I'm over welm by the people emailing me all that cellc has done wrong please message me on *** I have found a lawyer in cape Town that will assist us all for free to get our money back. This far I have got 170 emails. Please just email me the case numbers no other private details it's about time cellc have to pay their people and the legal fees of us having to keep calling them. Please send me your details the legal firm will not charge you this is a free service. We need to close down this *****'s so no one else will experience wat we did.

bG
benwin G's update08 Aug 2024, 14:00
Reviewer Update
I gave an alternative number this is no excuse anymore. My phone is on you didn't call. My phone is remaining on for you to call on *** the alternative number is ***
bG
benwin G's update08 Aug 2024, 14:12
Reviewer Update
How do you mean contact again you never contacted me. I can see this entire process repeating itself tomorrow resend the bank statements and your banking confirmation so you can email me tomorrow again saying you have missing details and I must resend the statements and my banking details I'm so tired of this already believe me you got the wrong person this time. I spoke to Trevor Noah he told me he sold off the company our deputy president told me that private company is not in their control. 4 months I'm still getting the same story after 3 days you will loose much more than you should've paid me 4 months ago
bG
benwin G's update08 Aug 2024, 14:51
Reviewer Update
I'm not seeing any results since I have contacted your business 4 months ago. Tomorrow you will just tell me the complaint was only given yesterday and I must wait 7-14 days. Same response over and over
bG
benwin G's update08 Aug 2024, 15:32
Reviewer Update
I'm not waiting another 7-14 days it's 4 months now
bG
benwin G's update08 Aug 2024, 17:40
Reviewer Update
I have been waiting 4 months I have been patient
bG
benwin G's update09 Aug 2024, 23:25
Reviewer Update
I still don't have anything your people called me again asking to send the baking details to start processing my refund the entire process is starting over again the 18th time and again got issued a new number of my are you in for a reality check on Tuesdays when the public holidays end.
Cell C
Cell C's reply10 Aug 2024, 08:06
Official
Dear Mr. Greeff,

We are  truly sorry about the ongoing issue you’ve been experiencing with your refund. We understand how frustrating this must be, and we apologize for the inconvenience. 

We assure you that we will follow up on your refund request and get back to you with an update as soon as we receive feedback. 

Thank you for your continued patience and cooperation. 

Regards,
Cell C | TM 
bG
benwin G's update10 Aug 2024, 13:31
Reviewer Update
I'm on a holding call now. I got transferred the 3rd time to your department. I been holding for 2 hours now. I have emailed your team aswell and cc in the Ombudsman and still no reply. I'm enjoying how much you are willing to give me more than you should have. See you in court with my 300+ victims
bG
benwin G's update10 Aug 2024, 14:15
Reviewer Update
No one has contacted me or will. It's with sad response you have done this to 400 other people I lo longer want your refund I have opened a sue case against you guys for 72mil you will get the court summons Monday or Tuesday I will keep you up to date for all of the people you **** to.
bG
benwin G's update10 Aug 2024, 14:43
Reviewer Update
Same response as always you didn't call me or the alteration number my number is *** and the alternative number is ***