Heartless Cell C
I was a month behind on my monthly payments before lockdown due to financial constraints. My phone still worked.
One lockdown started, it became much more difficult to survive financially. My line was first softlocked which was detrimental to the industry I work in as I cannot function without a phone and internet. I had no choice but to bit pay my bill as I has to put food on the table for my children, and one if them is actually living with a disability.
My number was then locked completely and I could not even receive smses or calls at all. Then Cell c sends me my bill. This included a "cancellation fee" of more than two times my regular contract amount. I did not request a cancellation. Yet they were so heartless to just cancel the contract on their own.
Be careful people, Cell C has no compassion and wait to pounce on people who are suffering. I will NEVER take up anything with them again. They treat people like dirt and will tramp on you when you're down low.
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Replies (2)
Cell C's replyOfficial
09 Jul 2020, 08:19Good day Rakesh
Thank you for reaching out to us.
We have looked into your account and it shows that you are in arrears for 120 days. Kindly note that as per the Subscriber Agreement, the customer's account will be cancelled and handed over if it has not been paid for 120 days.
When the lock down started, we introduced a payment holiday for customers affected by the pandemic. Customers needed to submit a letter from their employer and bank statements.
^SM
Thank you for reaching out to us.
We have looked into your account and it shows that you are in arrears for 120 days. Kindly note that as per the Subscriber Agreement, the customer's account will be cancelled and handed over if it has not been paid for 120 days.
When the lock down started, we introduced a payment holiday for customers affected by the pandemic. Customers needed to submit a letter from their employer and bank statements.
^SM
Best regards,
Cell C's reply09 Jul 2020, 08:19
Official
Good day Rakesh
Thank you for reaching out to us.
We have looked into your account and it shows that you are in arrears for 120 days. Kindly note that as per the Subscriber Agreement, the customer's account will be cancelled and handed over if it has not been paid for 120 days.
When the lock down started, we introduced a payment holiday for customers affected by the pandemic. Customers needed to submit a letter from their employer and bank statements.
^SM
Thank you for reaching out to us.
We have looked into your account and it shows that you are in arrears for 120 days. Kindly note that as per the Subscriber Agreement, the customer's account will be cancelled and handed over if it has not been paid for 120 days.
When the lock down started, we introduced a payment holiday for customers affected by the pandemic. Customers needed to submit a letter from their employer and bank statements.
^SM
Best regards,
's updateReviewer Update
09 Jul 2020, 14:43Good day.
Thank you for your response. My gripe is that I was not notified of the cancellation. The one month arrear amount I was aware of and was trying to get funds in to settle. I was not notified of any reprieve from Cell c during lockdown either.
And yet still there is no intention from your side to allow for a payment plan.
I guess that's just the way Cell C operates. Like my subject states, heartless.
Thank you for your response. My gripe is that I was not notified of the cancellation. The one month arrear amount I was aware of and was trying to get funds in to settle. I was not notified of any reprieve from Cell c during lockdown either.
And yet still there is no intention from your side to allow for a payment plan.
I guess that's just the way Cell C operates. Like my subject states, heartless.
's update09 Jul 2020, 14:43
Reviewer Update
Good day.
Thank you for your response. My gripe is that I was not notified of the cancellation. The one month arrear amount I was aware of and was trying to get funds in to settle. I was not notified of any reprieve from Cell c during lockdown either.
And yet still there is no intention from your side to allow for a payment plan.
I guess that's just the way Cell C operates. Like my subject states, heartless.
Thank you for your response. My gripe is that I was not notified of the cancellation. The one month arrear amount I was aware of and was trying to get funds in to settle. I was not notified of any reprieve from Cell c during lockdown either.
And yet still there is no intention from your side to allow for a payment plan.
I guess that's just the way Cell C operates. Like my subject states, heartless.