Head Office *****.

Absolutely disappointed with the level of service I have received from Head Office.

I tried to upgrade my contract instore only to find out HO did a sim only upgrade without my concent. I requested the recordings on multiple occasions I have requested it to be cancelled immediately and asked repeatedly to speak to management and I have only been **** to and given the run around only to find out HO actually did nothing to cancel the ********** upgrade, I have to now pay a cancellation fee if I want to upgrade my contact.

I have not received any call from management and still have not received my conversation recordings.

At which point is this legal or even customer service.