head of customer services doesnt keep to her word

Hi <br> I spoke to a person at cellc who claimed to be the CEO of the customer care department, who cancelled m contract and agreed that I will only have to pay my account when I receive my invoice (I have 3 contracts with cellc and haven't recieved a single invoice for the past one year).<br> My contracts are now cancelled and cellc TREACHEROUSLY suspended my cellphone numbers so I cannot make calls -even though I have airtime- until I pay my account, when I haven't yet received a single statement for the past one year.<br> She promised to call me in the middle of this month to confirm if I recieved my invoice, before I pay my account, but now ACTS as though she knows nothing about what I'm saying.<br> <br> This is the level of service provided by the Head of the cellc customer service department. Busisiwe Vilakazi<br> What can you expect of those under her.<br> I even emailed her but she doesn't reply as if she didn't receive the email.<br> CELLC broke their agreement and the customer must suffer???<br> Does this make any sense<br> <br> Please I don't want a ref no. Nor do I want to hear that it is being investigated, I just need my numbers unblocked simple as that