Hawks, ***** from people

Hello

Firstly i would like to thank you for taking this opportunity for reading this

Simple and straight to the point, I loaded R50,00 worth of airtime on my Sim Card on the 07/10/2019, knowing that I owed emergency airtime on my phone of R29.00 and had a balance of R21.00.Then I purchased R10.00 emergency Airtime on my sim to ensure that I have sufficient funds to request for WhatsApp Bundle, Which gave me a total of R31.00 left on my account, I went through the self-service to purchase WhatsApp bundle, which at the time before I could purchase the WhatsApp bundle I checked my balance which was at R31.00, then I proceed in purchasing the WhatsApp bundle which was deducted from my account which I received a confirmation message, During the course of the day I was using my WhatsApp knowing that I had WhatsApp data bundles, when I sent through messages during the course of that day towards mid-day, my messages was not going through so I called up Customers service center.

I was advise that I had a service activated on my account and I receive daily text from this provider, however the only text I receive is Promotions from Spar or my account details as well as other text from different companies offering loans ETC.

When I asked the provider to provide me when was this signed up and how come multiple R3.00 was taken out from my account agent was unable to provide this to me.

Never in my life time have I subscribed to any information that I receive on my phone, and no one users my phone besides myself

I would like a full refund on my account as this Is not an error on my end

Thanks

User : ***