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Faatimah A

1 reviews | Active since Aug 2020

15 Mar 2024, 11:20

HARRASSING CUSTOMERS

I am utterly disgusted with Cell C Sales, Contracts, Prepaid and Customer Care departments. Staff call me at least 3 or 4 times a week on the 084 135 number and CUT THE CALL every single time I answer. This is borderline harrassment and while I tried to call the company to REMOVE my number of your sales calls, your staff transfer me from person to person, department to department. And I am sick of this!!!

0
Replies (7)
FA
Faatimah A's update15 Mar 2024, 14:10
Reviewer Update
Yes please remove this number from your sales database because your untrained and ill-mannered staff keep quiet when I answer and then hang up! How unprofessional!!!
FA
Faatimah A's update20 Mar 2024, 14:34
Reviewer Update
No response on rude staff? Has someone investigated the call records to confirm? This has been going on for +6months.
FA
Faatimah A's update08 Apr 2024, 12:32
Reviewer Update
Still no resolution! No one has been in contact with me regarding any update on my query. My number is supposedly been added to the 'Do not Contact' list yet somehow I have still received two separate calls on two separate occasions in the past week and once again your agents CUT THE CALL when I answer. This is borderline HARRASSMENT!!!
FA
Faatimah A's update08 Apr 2024, 20:14
Reviewer Update
Is this an automated response?
FA
Faatimah A's update08 Apr 2024, 22:34
Reviewer Update
Then why are you repeating yourself? Really disgusting service, you have my number on record and cannot give me the courtesy of a call but continue to private reply on a public platform. Since when?
FA
Faatimah A's update08 Apr 2024, 22:35
Reviewer Update
Who's "we"? Feedback from who? How many different number do you use to contact customers from?
FA
Faatimah A's update08 Apr 2024, 22:35
Reviewer Update
Laughable