CM
Cheryl M

1 reviews | Active since Aug 2014

18 Dec 2015, 11:06

Harrasing me on an acc im not resposible for

Approximetly 9 years ago I had a cell c account, this contract was up for renewal , i chose not to renew the contract and opted for the pay as you ago , for a full year my phone was pay as you go. during such time i was retrenched and under went debt review. <br> up to to date i have never recieved a call from cell c , 2 months ago at 18h00 the evening i get a call from MBD attorneys saying i was listed and demanding payment. <br> every single day since then i got called numerous times and day , smsed and called throughout the day , i asked them where they recieved this instruction and to please send me the statement of details which they have not.. <br> eventually i contacted cell c the statement shows reconnection and i asked who requested the reconnection and why i am resposible for an account after 9 years. they will not hear what i have to say, within 45mins of them emailing me a statment , the push the amount up by almost R100 , I am going to contact the NCR and the ombudsman.. <br> i would like clarity on this.<br> ,WHY DID THEY WAIT FOR SUCH A LONG TIME , I NEVER RECIEVED A CALL OR STATEMENT

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Replies (1)
Cell C
Cell C's reply18 Dec 2015, 11:45
Official
Hello cmeek,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN