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Nhlanhla N

1 reviews | Active since Nov 2017

14 Mar 2023, 11:19

Harassment and poor/rude customer service.

I have been receiving promotional calls from CellC and have constantly told them that I am not interested due to affordability and the fact that I have accounts in arrears with previous CELLC accounts but it seems my cries have fallen into deaf ears. I spoke to a lady by the name Mbali Thusini who advised that her colleagues have been dispositioning the calls improperly hence I have been receiving the calls and she will disposing the call properly and I will not be receiving anymore calls. However today again I received a call from CELLC regarding the same promotion, I spoke to Thokozile Mvubu who I kindly and respectfully explained my concern and asked to speak to her team leader and she advised that the team leader is in a meeting which I found hard to believe and told her she is lying. The consultant went on and rudely hung up while I was demanding for the team leaders assistance.

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Replies (2)
Cell C
Cell C's reply14 Mar 2023, 11:34
Official
Good day  Nhlanhla 

Thank you for getting in touch.
 At Cell C we like to stay in touch with you but we don't want to cross the line or invade your cell phones, because we respect your wishes and your rights. Your cellphone number  will be removed from our database. 

^NT
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Nhlanhla N's update14 Mar 2023, 11:43
Reviewer Update
Please advise what disciplinary actions will be taken against Thokozile Mvubu who rudely hung up while I was speaking to her? I want a formal apology from her.