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Nikita M

1 reviews | Active since Feb 2017

21 Oct 2024, 11:06

Harassment and double charging

I am so annoyed with Cell C. For the past 4 YEARS I have been HARRASSED and THREATENED with further action about an account that I PAID UP.

They never listen to me when I try and explain to them that I am not at fault. They don't even listen to LOGIC, I have asked them the following questions and they agree with me EVERYTIME, so they know that I am right but they will continue to call me from like 50 different numbers and send me sms's

My questions : If the contract was NOT paid up.... Would they have allowed me to cancel the contract and change it to a pre - paid? Their Answer : No (well, it happened. I paid it up, and then requested to cancel and not renew and have it changed to a pre paid WHICH WAS DONE)

IF it wasn't paid wouldn't they have blocked the number? Answer : Yes (THIS NEVER HAPPENED, THE NUMBER IS STILL IN USE.)

I cannot phone the branch this all took place at because it closed down. And somehow this is my fault? I WILL NOT PAY FOR SOMETHING I ALREADY PAID FOR.

0
Replies (5)
Cell C
Cell C's reply21 Oct 2024, 11:31
Official
Dear Nikita Manthe,

We sincerely apologize for the distress you've experienced over the past four years regarding your account. Your situation is understandably frustrating, and we appreciate you taking the time to express your concerns.

We assure you that we take your feedback seriously. 

Please confirm if our support team can reach you at ***. If you have a preferred time for them to call, please let us know. This will help us investigate your case further and ensure that the issue is addressed promptly.
Thank you!Cell C | NG

Best regards,

NM
Nikita M's update21 Oct 2024, 11:36
Reviewer Update
Yes that is my number.
But what is going to make this phone call any different from the 100 others I've received? 
Cell C
Cell C's reply21 Oct 2024, 13:04
Official
Thank you for confirming your contact number.

We have escalated your request to our Support Team who will be in touch within 24 working hours to resolve the matter.

Cell C |NG

Best regards,

NM
Nikita M's update22 Oct 2024, 09:48
Reviewer Update
Good day
I did answer yesterday, spent quite some time on the phone with your operator.
However I felt interrogated, blamed and she basically insimuated that I have no proof and therefor no "case"Because I can't remember which number I used to phone and cancel the contract, even after I told her I am almost certain it was this one. Because I can't remember exactly when I phoned and canceled. This is 4 years ago, not just a few months.
I do not feel like your employees are really interested in helping me, rather they want to continue to place the blame on me. Even though the fault lies with the Cell C that was in The Village Mall in Hartbee****rt. They did not allocate my payment. Many people had complained about that when the branch was still operating.
So no, I don't want to answer the call as I am so tired of being treated like this by your company, no understanding, not 1 hint of taking a moment to consider that this is a fault of your own. No it's just easier to harras, threaten and blame the consumer.
Cell C
Cell C's reply22 Oct 2024, 10:40
Official
Dear Nikita Manthe,
We sincerely apologize for the frustration you’ve experienced during your interactions with our team.

Please know that we genuinely want to assist you and rectify this situation. 

 While we understand your reluctance to continue the conversation over the phone, we encourage you to share any documentation or details you have regarding the cancellation request. We understand it has been years, and we have been communicating during that time. This information will help us backtrack and investigate the issue more thoroughly. 

We are here to assist you.

Best regards,
Cell C | NG

Best regards,