Harassment

Last year I upgraded on my contract. While doing it, I specifically asked over and over again if there are no extra fees and or if the line is capped. The lady I spoke to told me that the line is a closed (capped) line and when my airtime runs out I can top it up. When everything was finalized, at the end of the month I received a bill telling me I have to pay R15000! When following up I was later told that it's not R15000 but R11000! This is completely outrageous! cell c has been calling me and harassing me to make large payments. They are rude when they call me. Cell C has given me and my family the worst service ever. I was told the line was closed. I went to the Cell C shop multiple times and I was told the line was capped. I refuse to make any payments until this is sorted out. I was a customer who was uninformed and I was taken advantage of. This is despicable. Should this not be sorted out, legal steps will be taken. I simply cannot afford these payments and I shouldn't have to, I was under the impression, from Cell C that the contracts are capped. I will not make any further payments until Cell C rectifies their mistake.