Harassment

Cellc problem is not the company or the brand. I personally think it is the people that work for the company or brand. My experience of being harassed for incorrect billing that were raised after cancelation of contract and never bothered to be rectified lead me to think that there seems to be a lack of knowledge and understanding in their accounts department and the result of that causes failing to do the work in a satisfactory manner meaning poor/serious bad service. The concern I have here is, is this a matter of not knowing or just not bothered. The cellc house appear to be very disorganised. I am not surprised that they are faced with a financial crisis. I have been a consumer of the cellc service provider for more than 20 years and it pains me to see that they stooped so low in terms of their organisational culture. Do we blame it on democracy I am not sure because it kind of feels like democracy has taken the formality out of quality practice