AJVV
ANDRE JANSE VAN VUUREN
1 reviews | Active since Mar 2009
23 May 2024, 13:24
Harassing Customers
What should one do so Cell c stops harassing customers? Ive posted complaint on hellopeter and was contacted by cell c assuring me it will not happen again. It still happens daily. Nothing changed from when you spoke to me last time. You people keep phoning me wanting to give me "offers" . 1stly I DID NOT ASK FOR NEW DEALS OR TO BE CONTACTED NUMEROUS TIMES A DAY AND ALSO DAILY . WHAT DO I NEED TO DO TO GET THIS TROUGH TO YOU??? STOP PHONING ME. NOW I HAD LAST STRAW.CANT WAIT FOR CONTRACT TO EXPIRE SO I DONT NEED TO DEAL WITH YOU AND SO I CAN VBLOCK YOUR NUMBER. WELL DONE. YOU LOST ANOTHER CUSTOMER
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Cell C's replyOfficial
23 May 2024, 14:02Dear ANDRE JANSE VAN VUUREN
Thank you for contacting us.
We sincerely apologize for the inconvenience and frustration that you have experienced due to the repeated and unsolicited calls from our team.
We understand how important it is to respect our customers' preferences and to ensure their experience with us is positive. It is clear that we have not met your expectations in this regard, and for that, we deeply apologize.
We will conduct an internal review to understand why your previous requests were not adequately addressed and take corrective measures to prevent this from happening in the future.
Regards
Cell C | MM
Thank you for contacting us.
We sincerely apologize for the inconvenience and frustration that you have experienced due to the repeated and unsolicited calls from our team.
We understand how important it is to respect our customers' preferences and to ensure their experience with us is positive. It is clear that we have not met your expectations in this regard, and for that, we deeply apologize.
We will conduct an internal review to understand why your previous requests were not adequately addressed and take corrective measures to prevent this from happening in the future.
Regards
Cell C | MM
Cell C's reply23 May 2024, 14:02
Official
Dear ANDRE JANSE VAN VUUREN
Thank you for contacting us.
We sincerely apologize for the inconvenience and frustration that you have experienced due to the repeated and unsolicited calls from our team.
We understand how important it is to respect our customers' preferences and to ensure their experience with us is positive. It is clear that we have not met your expectations in this regard, and for that, we deeply apologize.
We will conduct an internal review to understand why your previous requests were not adequately addressed and take corrective measures to prevent this from happening in the future.
Regards
Cell C | MM
Thank you for contacting us.
We sincerely apologize for the inconvenience and frustration that you have experienced due to the repeated and unsolicited calls from our team.
We understand how important it is to respect our customers' preferences and to ensure their experience with us is positive. It is clear that we have not met your expectations in this regard, and for that, we deeply apologize.
We will conduct an internal review to understand why your previous requests were not adequately addressed and take corrective measures to prevent this from happening in the future.
Regards
Cell C | MM