JC
Jennifer C

1 reviews | Active since Aug 2018

24 Aug 2018, 17:58

Happy with Cell C. Unhappy about the sales consultant!

Good day Cell C,

I wouldn't 1st like to started off by asking for forgiveness about me not being able to be reachable to you when you called me. I'm deeply sorry, I'm aware that you deal with so many people within a day and have a lot of people or work that has to be dealt with.

Cell C has been nothing but the best network for me and enjoying the benefits I get from it. I absolutely don't find Cell C at fault, as a customer i'm highly disappointed with the sales consultant by the name of Daisy @ Vaal mall I still stand by what I said before and i'm saddened, highly disappointed and not at means happy with that girl's behaviour at that store or any other store(s). Its absolutely unacceptable.

Thank you very much for your time and effort for try to connect me. I hope this finds you well.

0
Replies (5)
Cell C
Cell C's reply25 Aug 2018, 07:59
Official

Good morning Jennifer

Thank you for compiling the above and sharing your appreciation with us. We are happy to hear that we are making a difference in some people's lives with our services and we appreciate your support.

It is disappointing to learn about Daisy's behaviour, apologies for the poor service. We will address this matter with the store manager to have this kind of behaviour rectified.

Regards

Cell C | PN

Cell C
Cell C's reply25 Aug 2018, 07:59
Official

Good morning Jennifer

Thank you for compiling the above and sharing your appreciation with us. We are happy to hear that we are making a difference in some people's lives with our services and we appreciate your support.

It is disappointing to learn about Daisy's behaviour, apologies for the poor service. We will address this matter with the store manager to have this kind of behaviour rectified.

Regards

Cell C | PN

JC
Jennifer C's update26 Aug 2018, 18:35
Reviewer Update
Good evening, Thank you for the reply. This kind of behaviour is not acceptable and would really not want to come across such an altercation again, I would really appreciate it if it well be dealt with as soon as possible. Cell C doesn't need such sales consultants, replacing her would even be the best solution ever. Thank you for your time and efforts once again.
JC
Jennifer C's update29 Aug 2018, 14:12
Reviewer Update
Is there a contact number I may call you instead? I just received messages about your miss call. I did even see my phone ring.
Cell C
Cell C's reply29 Aug 2018, 14:30
Official

Maropeng could not get hold of you on your contact numbers. However, he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.

Please respond to his email and he will gladly assist.

Regards

Cell C | PN