Handset repair

<p>I sent my phone in for repairs about 2 months ago because the battery was dying, and the camera was not working. A few weeks after I had gotten the phone back, the phone was not charging and was booked in for a second time. It has now been more than a month that the phone has been booked in, I had not received any feedback regarding the status of my repair so I visited the Gateway store, and I was told that the repair was pending authorisation on a quotation. I don't understand how they can be waiting for authorisation when I was never contacted. I tried to follow up via the website, but the comment section allows so few characters that I could not even fill in the gist of my query. I called the contact centre, spoke to a lady who confirmed my details and said she would be transferring me to repairs, I held for nearly 5 minutes and there was an answer but the line was so poor I could barely hear so I cut the call and called back, followed the same procedure and after holding for more than 5 minutes I cut the call. It cannot take that long to answer a call.</p> <p> </p> <p>The service is absolutely pathethic. There is no clear way to contact and follow up on repairs. Furthermore, I don't know what the quotation is required for, the phone is just over a year old and still under warranty.</p> <p> </p> <p>I dont even know how to contact them to find out. Terrible service.</p>