KN
Kwanele N
1 reviews | Active since Jul 2016
12 Feb 2018, 10:16
Handset Blacklisting
This is the most unprofessional service i have received from a Network company taking into consideration i have been with them for over 11 years.So i got ****** of my cell phone and called in to Blacklist my phone. In-which i was asked to go to centurion branch to Blacklist the phone.The lady assisting me at the store was rude and arrogant saying why is the call center sending me there!!!. So she finally let me fill a form and she said she will send it to the Head office,until today no one or feedback has been given to me. So i called in today only to be told no forms where received by the head office!!.If this is unresolved i am definitely leaving to another network as soon as i get my new handset.
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Replies (2)
Cell C's replyOfficial
12 Feb 2018, 10:32We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.
Do expect communication.
Regards
Cell C | PN
Best regards,
Cell C's reply12 Feb 2018, 10:32
Official
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.
Do expect communication.
Regards
Cell C | PN
Best regards,
KN
Kwanele N's updateReviewer Update
12 Feb 2018, 12:21Wow within few minutes i received a call from a gentleman called Moses Mo***eng. He was so professional and understanding and managed to remain calm even with my upset attitude.Thank you Moses for maintaining the trust i have in Cell C you are a true ambassador to Cell C.
KN
Kwanele N's update12 Feb 2018, 12:21
Reviewer Update
Wow within few minutes i received a call from a gentleman called Moses Mo***eng. He was so professional and understanding and managed to remain calm even with my upset attitude.Thank you Moses for maintaining the trust i have in Cell C you are a true ambassador to Cell C.