PT
Potego T
1 reviews | Active since Dec 2025
12 Dec 2025, 13:50
Handset blacklist
I am profoundly disheartened by a particular advisor at Cell C, Mall of Africa. I frequented their establishment seeking to flag a misplaced mobile device, enabling me to secure a replacement from Telkom; yet, much to my astonishment, that advisor displayed a reluctance to offer assistance. The unmitigated gall to inform me that she couldn't continue with my inquiry because the number remains active! To suggest I am merely shocked would be a gross trivialization. I need Cell C to understand that their advisors are discourteous to their clientele, resulting in a forfeiture of patronage owing to the substandard degree of service we encounter. Please facilitate the dissemination of this complaint.
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Cell C's replyOfficial
12 Dec 2025, 14:03Dear Potego Shirney Tlomatsana,
Thank you for contacting Cell C and sharing your experience with us. We sincerely apologize for the inconvenience caused at our Mall of Africa store. This is not the level of service we strive to provide, and we appreciate you bringing it to our attention.
To assist you further with blacklisting your device, we kindly request that you provide us with the Cell C number in question. Additionally, we have sent you a Blacklisting Form to complete and return. Once we receive the completed form, we will proceed with the necessary steps to blacklist your device.
Please note that this matter will also be referred to the Mall of Africa store for review and corrective action.
Kind regards,
Cell C | TM
Thank you for contacting Cell C and sharing your experience with us. We sincerely apologize for the inconvenience caused at our Mall of Africa store. This is not the level of service we strive to provide, and we appreciate you bringing it to our attention.
To assist you further with blacklisting your device, we kindly request that you provide us with the Cell C number in question. Additionally, we have sent you a Blacklisting Form to complete and return. Once we receive the completed form, we will proceed with the necessary steps to blacklist your device.
Please note that this matter will also be referred to the Mall of Africa store for review and corrective action.
Kind regards,
Cell C | TM
Cell C's reply12 Dec 2025, 14:03
Official
Dear Potego Shirney Tlomatsana,
Thank you for contacting Cell C and sharing your experience with us. We sincerely apologize for the inconvenience caused at our Mall of Africa store. This is not the level of service we strive to provide, and we appreciate you bringing it to our attention.
To assist you further with blacklisting your device, we kindly request that you provide us with the Cell C number in question. Additionally, we have sent you a Blacklisting Form to complete and return. Once we receive the completed form, we will proceed with the necessary steps to blacklist your device.
Please note that this matter will also be referred to the Mall of Africa store for review and corrective action.
Kind regards,
Cell C | TM
Thank you for contacting Cell C and sharing your experience with us. We sincerely apologize for the inconvenience caused at our Mall of Africa store. This is not the level of service we strive to provide, and we appreciate you bringing it to our attention.
To assist you further with blacklisting your device, we kindly request that you provide us with the Cell C number in question. Additionally, we have sent you a Blacklisting Form to complete and return. Once we receive the completed form, we will proceed with the necessary steps to blacklist your device.
Please note that this matter will also be referred to the Mall of Africa store for review and corrective action.
Kind regards,
Cell C | TM