SH
Sadge H

1 reviews | Active since Nov 2017

08 Nov 2017, 14:46

Handed to lawyers due to lack of communication from Cell C staff.

Me, as a new-comer when it comes to life, took out a contract at Cell C. The women told me the I had options between a closed account and a “open” account. I chose the closed account because of my not so big stream of income and had no intentions of going over my monthly limit to pay. I then had the idea that I could buy data with my airtime I recieved each month. I did so, never checking my data balances and continued for a few months, knowing my account is closed.

Then came the day they told me that all these “data bundles” I bought built up? I was in arrears!? Never recieving any info on this. The fact still stood that my account is closed and I couldnt exceed my budget!!!? Now I am R6000 in debt (maybe more now) because the money keeps piling up? Please. This is thievery!!! You blacklist me because of your lack of information given?

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Replies (1)
Cell C
Cell C's reply08 Nov 2017, 15:22
Official

Thank you for bringing this matter to our attention.

One of our team members will follow up on this matter and advise on a way forward. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN