SP
Saloshna P

1 reviews | Active since Feb 2021

12 May 2023, 09:33

Handed over to debt collector without notification

June 2022 after the help of hello peter my issue was sorted out with cell c .manager called and terminated a contract and put on pay as you go on my request. Yesterday cell c handed me over for R157 to a debt collector for that same account .they have been calling me for the past 2 weeks to sell me a new contract .nobody called me from July 2022 to notify me that there was a outstanding balance of the above amount .when that manager terminated my contract he notified me all was in order because I had a debit order in place at that time .I had never defaulted a single time .they chose to hand me over Yesterday without any notification on their part ..I'm totally disappointed and disgusted

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Replies (1)
Cell C
Cell C's reply12 May 2023, 09:38
Official
Dear Saloshna Pillay

Thank you for contactng Cell C.

Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far. 

We have referred your query to our Team, we will be in touch to further assist. 

Regards,
^TM