DD
Deliwe D

1 reviews | Active since Mar 2016

07 Mar 2016, 15:20

Handed over to attorneys for closed account

I had a contract with Cell C that expired some time in 2012. At the end of the 24 month period (in 2012) I assumed that my contract would cancel automatically so I stopped paying for it. About two months later I received a call from Cell C saying that I still owe for the contract as it became a month to month contract after the 24 months because I did not cancel it. I accepted that and settled the outstanding amount which was then just above R400. I then asked what I had to do to cancel the contract and the person I was talking told me they would \cancel\" it over the phone. I did not hear anything from Cell C since then. And I thought the matter was resolved.<br> <br> Late last year (end of 2015) I received a call from Cell C's lawyers saying that my account had been handed over as I did not pay Cell C. I was surprised because I thought my contract was cancelled and I did not understand why Cell C did not contact me for the past 3 years regarding this payment and just decided to hand my account over. I explained my story to the lawyers and they said they want proof of payment which I do not have as this happened over 3 years ago. <br> <br> Cell C please sort this out."

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Replies (1)
Cell C
Cell C's reply07 Mar 2016, 16:04
Official
Hello dmdikana,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN