TL
Tshepiso L

1 reviews | Active since Jul 2015

08 Jan 2018, 14:41

Handed over a SETTLED Account

It has been over 4 if not 5 months since iv settled my Cellc account that was handed over to MBD credit collectors. A debit order was set for the said company to called monthly payments from my FNB Account on behalf of Cellc. I immediately stopped the debit order as soon as I have settled that account.

I have made endless follow ups with regards to why am still receiving call and texts that threaten to blacklist me.

Mr Neo Lebyane who is a call center supervisor at MBD has promised to follow up on my case to no success

My latest concern is awaken by the fact that Cellc has now handed over the same account to another credit collectors company by the name of NuDebt.. they have been calling endlessly and starting to feel harassed. Clearly someone is not doing their job correctly.

Cellc can you follow up with our accounts after handing them over. I’d like for my name to be removed from this junk status immediately.

Regards

0
Replies (4)
Cell C
Cell C's reply08 Jan 2018, 14:51
Official

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | DA

Best regards,

TL
Tshepiso L's update09 Jan 2018, 14:13
Reviewer Update
I received a call from a Cellc agent today To my surprise MBD claims my account is not settled though they have provided me with a settlement letter It also worries to learn from the same representative that Cellc has never provided my details to NuDebt that contacts me almost on a regular basis (does this mean our private and confidential information is laundering all over the country) I requested for the longest time to no success for MBD to provide me with a statement for my account since they were debiting my account on a monthly basis
Cell C
Cell C's reply09 Jan 2018, 14:38
Official

As per communication received from Mpho, our Legal Department have given Nudebt instructions on not to make contact with you.

Regards

Cell C | DA

Best regards,

TL
Tshepiso L's update15 Jan 2018, 16:53
Reviewer Update
Dear Cellc I continue to receive communication from both NuDebt and MBD Could this mean my query is still not resolved?