JS
Joyce S
1 reviews | Active since Dec 2019
28 Oct 2024, 07:42
handed over
After the complaint I made against cell c waiting for feedback about what they will do to be able to help me they decide my complain is not worth their time and they hand me over to their lawyers for collection. I regret joining the network they all about profits never about clients.
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Cell C's replyOfficial
28 Oct 2024, 09:43Dear Joyce Saka,
Thank you for reaching out.
We’re genuinely sorry to hear about your experience and the frustration you've felt throughout this process. We want to assure you that customer satisfaction is very important to us, and we regret that we fell short of your expectations in this instance.
To better assist, we will escalate this matter to our support team to thoroughly review your account and the communication you received. We will work to provide clarity on the status of your complaint and see if there are any solutions available to address your concerns.
Kind regards,Cell C | GM
Thank you for reaching out.
We’re genuinely sorry to hear about your experience and the frustration you've felt throughout this process. We want to assure you that customer satisfaction is very important to us, and we regret that we fell short of your expectations in this instance.
To better assist, we will escalate this matter to our support team to thoroughly review your account and the communication you received. We will work to provide clarity on the status of your complaint and see if there are any solutions available to address your concerns.
Kind regards,Cell C | GM
Cell C's reply28 Oct 2024, 09:43
Official
Dear Joyce Saka,
Thank you for reaching out.
We’re genuinely sorry to hear about your experience and the frustration you've felt throughout this process. We want to assure you that customer satisfaction is very important to us, and we regret that we fell short of your expectations in this instance.
To better assist, we will escalate this matter to our support team to thoroughly review your account and the communication you received. We will work to provide clarity on the status of your complaint and see if there are any solutions available to address your concerns.
Kind regards,Cell C | GM
Thank you for reaching out.
We’re genuinely sorry to hear about your experience and the frustration you've felt throughout this process. We want to assure you that customer satisfaction is very important to us, and we regret that we fell short of your expectations in this instance.
To better assist, we will escalate this matter to our support team to thoroughly review your account and the communication you received. We will work to provide clarity on the status of your complaint and see if there are any solutions available to address your concerns.
Kind regards,Cell C | GM