Half job Cell c

I was victim of ***** whereby I was impersonated at Cell c and contract was taken, I brought this to Cell C's attention and they confirmed it was ***** after investigation. Upon conclusion I received a confirmation letter of ***** and stating the account has been deactivated.

To my surprise today I receive credit rating report and I have missed payment and my account is in areas from Cell C which has massively impacted credit score negatively. I call Cell C and reffred to the ***** department and all Is excuses, I have to start afresh and resend documents for them to investigate, so basically all they did is fool me by doing a half job as rye consultant I feel she wasn't very helpful or careless because I explained to her thati provided all I was asked for and I even have a letter. All she is quick to say is send the documents, but to where she does not provide you have to keep asking.

I feel hard done by the lack of competency displayed by Cell C.

My previous reference number ***.