Had enough

I really didn't want to go this route but Cell C has left me no other option.

On the 1st April I called to cancel one of my data contracts with cell c as I never use it. During the same phone call the gentleman tells me I qualify for an early upgrade, at that point he tells me of the different devices available on the package I wanted. I told him to call me back in 20min so I can just have a look at the device. 20 min passed then an hour then an day, eventually I called them back and yet again spoke to someone new they then said they can't transfer the call but they will email the guy. The gentleman then told me there is a new device coming out on Friday and I should wait for that and the guy even promised to call me the Thursday to get all the information and then just process the upgrade on Friday. He even provided me with his email address, so that Thursday I sent him an email and I still haven't received a reply.

So now Friday I call in and spoke to someone new again just for them to tell me the guy who made the promise to get everything sorted is on leave. Ok so now I'm dealing with someone new again. I give all my details and explain everything yet again. She then tells me that she has to do a score on me because mine has expired...... so now I'm like what the hell 3 days earlier I was given the all clear for an upgrade, anyway we continue.

So later that day I still don't hear anything so I call in again just for them to tell me my account is in arrears after I told the very first gentleman I was dealing with that I'm moving from one bank to another so I made an eft payment, so from the monday to the Friday they still hadn't allocated the payment. I then speak to an supervisor and send the proof of payment to her directly. She said she has attached the payment to my profile so I can speak to the agent again regarding the upgrade........ needless to say it was a dead end. So eventually after reaching person number 13 I get to another supervisor and was once again promised that they will sort everything out.

Ok so monday comes and the supervisor calls me to say they have allocated the payment now we move to the next step and he will call me again. So Tuesday comes and I get an sms my account is in arrears by nearly R3000....... At this point I started losing it completely. I call again just to find out that they Have allocated all the payments to one account not all the accounts.

Today I get an sms to ask for my rating in resolving my situation............ when absolutely no one has called me since last week monday and I still don't have an upgrade and I am actually considering canceling all my contracts and moving to a different service provider.

So hopefully someone finds this message well and can actually make a difference in client service at cell c.