Grossly *********** staff

I took out a fixed LTE contract from the Pietermaritzburg Hayfields mall in early January. I 100% clearly remember telling the consultant that I do not want any extra charges on my account so once the data is used up it must cut off. He then assured me that he put he put the out of bundle limit at R1. Just received my bill today and I have been charged an extra R1000 on my account. Phoned the call centre now and they told me that my out of bundle limit is set to R1000. There are two serious problems with this: 1. I gave a very explicit instruction regarding the out of bundle limit. Why was this not adhered to and why should I have to pay for Cell C's staff not listening to a customers request? 2. I very closely monitored my data usage for the month via the Cell C app and on the very same day that the data remaining hit zero the internet stopped working! How can the amount used be R1000 when the internet stopped working straight away unless they charge R1000 per GB.

I have been a loyal Cell C customer for several years with numerous contracts. I currently have two contracts but the service I have received recently is just making me want to cancel everything and run as far away from them as possible.