gross service

Ok......well firstly I had to claim from c-cover as I dropped my z10 in water but I was told it was cancelled without my concent so I had to wait months and fight for another phone,this was last year....ok and then I chose a sony e1 out of the terrible choices I was given. Not even a month later I started experiencing issues with the phone so I booked it in the first time only to have it back and had the exact same problem I also accidentally dropped my phone and the screen broke so went to book it in for repairs agaon along with the other issues I was having...I got it back and for the third time now of it being booked in for the same issue it comes back and my camera lens is cracked and while its in for repairs I have to wait over a month each time. This is pathetic and ridiculous.....I did not sign for such horrific customer service really. I am srriously at the point where I feel like going to reporters and making a point as it doesnt even help calling customer care and most of the time when I ask to speak to a manager or someone in charge I get told they are not there. Im extremely frustrated and feel I deserve better service than this.Now I sit another month without my phone