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Sandile S
1 reviews | Active since Apr 2015
05 Aug 2020, 12:09
Gross Incompetence
If I could give a zero rating I would, Cell C migrated my Upfront Premium 10GB TopUp without informing me. Nobody can tell me what this new contract they moved me to gives me I spent 23min on the phone with no assistance.
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
05 Aug 2020, 12:42Good day Sandile
Thank you for getting in touch with us regarding your query.
Our support team will be in contact to advise accordingly.
Do expect our communication.
^YM
Thank you for getting in touch with us regarding your query.
Our support team will be in contact to advise accordingly.
Do expect our communication.
^YM
Cell C's reply05 Aug 2020, 12:42
Official
Good day Sandile
Thank you for getting in touch with us regarding your query.
Our support team will be in contact to advise accordingly.
Do expect our communication.
^YM
Thank you for getting in touch with us regarding your query.
Our support team will be in contact to advise accordingly.
Do expect our communication.
^YM
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Sandile S's updateReviewer Update
18 Aug 2020, 08:17Your support team agent Moses Mo***eng called me when I was in a meeting and then he sent me an email and I responded to him but he blatantly ignored my response.I would kindly ask that you cancel the contract immediately.
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Sandile S's update18 Aug 2020, 08:17
Reviewer Update
Your support team agent Moses Mo***eng called me when I was in a meeting and then he sent me an email and I responded to him but he blatantly ignored my response.I would kindly ask that you cancel the contract immediately.
Cell C's replyOfficial
19 Aug 2020, 10:02Good Morning Sandile
On behalf of Cell C, we want to extend our sincerest apologies for the negative experience that you had with our customer service agent, Moses.
We are following up on the matter and will be in touch to provide feedback.
^NS
On behalf of Cell C, we want to extend our sincerest apologies for the negative experience that you had with our customer service agent, Moses.
We are following up on the matter and will be in touch to provide feedback.
^NS
Cell C's reply19 Aug 2020, 10:02
Official
Good Morning Sandile
On behalf of Cell C, we want to extend our sincerest apologies for the negative experience that you had with our customer service agent, Moses.
We are following up on the matter and will be in touch to provide feedback.
^NS
On behalf of Cell C, we want to extend our sincerest apologies for the negative experience that you had with our customer service agent, Moses.
We are following up on the matter and will be in touch to provide feedback.
^NS
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Sandile S's updateReviewer Update
24 Aug 2020, 15:27Hello,
Nobody has contacted me and when I tried to cancel the contract myself your agent (Romano Steenkamp) told me that there is a 30 day notice period which was never the case on my month to month contract. I will be contacting the consumer ombudsman to inform them of your insidious business practices. The terms of cancellation were prior to the 25th of the month so under the contracts terms I consider my contract cancelled as I have comp**** with the termination clause.
Nobody has contacted me and when I tried to cancel the contract myself your agent (Romano Steenkamp) told me that there is a 30 day notice period which was never the case on my month to month contract. I will be contacting the consumer ombudsman to inform them of your insidious business practices. The terms of cancellation were prior to the 25th of the month so under the contracts terms I consider my contract cancelled as I have comp**** with the termination clause.
SS
Sandile S's update24 Aug 2020, 15:27
Reviewer Update
Hello,
Nobody has contacted me and when I tried to cancel the contract myself your agent (Romano Steenkamp) told me that there is a 30 day notice period which was never the case on my month to month contract. I will be contacting the consumer ombudsman to inform them of your insidious business practices. The terms of cancellation were prior to the 25th of the month so under the contracts terms I consider my contract cancelled as I have comp**** with the termination clause.
Nobody has contacted me and when I tried to cancel the contract myself your agent (Romano Steenkamp) told me that there is a 30 day notice period which was never the case on my month to month contract. I will be contacting the consumer ombudsman to inform them of your insidious business practices. The terms of cancellation were prior to the 25th of the month so under the contracts terms I consider my contract cancelled as I have comp**** with the termination clause.