Grey Import (part 2)

As per my recent complaint against Cell C regarding a grey import device... So the story goes on... Cell C eventually replaced the device & to no surprise the replacement unit is also a grey import. If I had known that Cell C would act in such a manner & give their clients grey import phones then I would have never ever agreed to taking the device. I am highly disappointed as I have had to do ALL the phoning & emailing regarding this matter & it has started costing me a lot as I have had to contact the cell c store in Ladysmith, head office & Samsung head office a number of times as this matter is just not being resolved. The amount of stress & pressure that I have been put under to try get this matter sorted is just not acceptable. I have now had to resort to getting a lawyer involved as Cell C is just not interested in after sales service & they seem to be taking this matter very lightly, when in fact it is a breech of contract from their side & a serious matter. I have been pushed from pillar to post, now they are trying to save pennies & pass the blame instead of looking after customers. Extremely shocked and very unhappy with the service (or lack thereof).