Great Service from CellC

Great Customer Service from CellC - Please see details below • My service has been suspended for 8 days after full payment was made. The transaction was made through your website using my credit card and should be automatically recorded against my account. That it isn’t and that my service is still suspended 8 days later indicates a spectacularly low level of customer orientation • I have already provided payment to your store at the Pavilion shopping centre last Friday. The service was briefly reinstated then stopped again – why? • I have emailed the PoP to CellC twice this week - yet my service is suspended • I have submitted multiple tickets through your website only to receive the occasional email and obviously no resolution to this problem. • The late payment is caused by CellC’s inability to update my credit card details – why do you go out of your way to penalise your long term customers – 18 years but not much longer • CellC does not read my previous correspondence with CellC as requested in my emails – you might realise my level of frustration with CellC when you have explain from scratch each time I manage to get through. • • You ask me to contact CellC on 084 135 – how am I expected to do that if my service is suspended – i.e. no outgoing calls./call barring in place? • Why did I receive an SMS for a different amount that is due (i.e different from what is shown on my account) - don't your systems work? • Why has no-one phoned me regarding this- I thought your were in the business of communications? • Why do my unresolved support tickets disappear from your system - are you embarrassed that you can't fix them or is it to make it difficult for your customers to follow up? This should give some indication of how poorly Cell deals with its customers.