1 reviews | Active since May 2016

24 May 2017, 13:17

Great Sales Team at Cell C.......

<p>Below is a snippet from a "helpful" live chat agent on the Cell C website guess this is the new trend in competitive sales, if you don't want my business Cell C then i'll go elsewhere...</p> <p> </p> <p>YANGA: HI, MY NAME IS YANGA. HOW MAY I HELP YOU? <br /> RICHARD MALAN: HI THERE <br /> RICHARD MALAN: MY QUERY IS IN REGARDS WITH MY COMPLETE DISSATISFACTION WITH MTN SO I AM CONSIDERING SWITCHING TO CELL C ASAP THEY DISABLED MY SIM CARD ERRONEOUSLY AND NOW AFTER THEY RE-ENABLED IT THEY WANT ME TO GO INSTORE AND STAND IN A QUEUE TO RICA IT AGAIN HOWEVER I RATHER WANT TO SWITCH HOW LONG WOULD THE PROCESS TAKE WITH CELL C TO SWITCH MY NUMBER TO A NEW SIM? <br /> RICHARD MALAN: AND ALSO WHAT DOCUMENTATION IS NEEDED FROM MY SIDE IN ORDER TO SWITCH? I AM INTERESTED IN A 12 MONTH DATA CONTRACT (1GB) <br /> YANGA: YOU WOULD NEED TO APPLY WITH CELL C AND THE PROCESS TO DELIVERY IS WITHIN 3-7 WORKING DAYS <br /> RICHARD MALAN: I THOUGHT I COULD JUST GO IN-STORE AND GET IT DONE QUICKLY SAY WITHIN 24 HOURS BUT OK NEVERMIND GUESS ILL TRY VODACOM <br /> YANGA: GOOD DAY <br /> YANGA HAS DISCONNECTED.</p>

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Replies (4)
Cell C
Cell C's reply24 May 2017, 14:39
Official

Hi Richard

You can go to your nearest Cell C store and this can be processed within 24-48 hours. The person you were chatting to did not explain the process delivery clearly because the delivery that he was referring to was in terms of the process being done over the phone where as it is much quicker when its done at the store.

We'll get one of our consultants to contact you shortly.

Regards

Cell C | PN

's update24 May 2017, 15:30
Reviewer Update

Thanks for getting back to me I will consider going instore to find out about this, or maybe I won't based on the ****py service from your staff.

Cell C
Cell C's reply24 May 2017, 15:44
Official

Please respond to Skhumbuzo's email for further assistance.

Regards

Cell C | PN

Cell C
Cell C's reply25 May 2017, 09:41
Official

Skhumbuzo has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN