Great Customer Service

<p>I would like to take this opportunity in expressing my sincere gratitude for the efforts of Mr.Aidan Litchfield at CellC Menlyn.</p> <p>After an unfortunate nasty experience regarding the loss of my Cellphone and the subsequent frustration I had to endure afterwards.</p> <p>The less than desirable attitude of the various people I dealt with actually strengthened my resolve to further pursue this matter, as far as possible, as a matter of principle.</p> <p>I however received a call from Mr.Aidan Litchfield at CellC Menlyn, albeit to do damage control.</p> <p>He apologized for the whole debacle and assured me that he would personally remedy the situation.</p> <p>Although it would have been prudent of the Store Manager to take initiative and remedy the situation, as he was essentially the one at the core of the compliant.</p> <p>Unfortunately Mr.Litchfield was made the fall guy even thou he was not the main protagonist in the matter.</p> <p>Taking the fall for what was essentially your manager’s responsibility, is a rare find.</p> <p>I’m impressed with the manner he had dealt with the matter and grateful that we could settle the matter amicably.</p> <p>He is certainly a real asset to the company and deserves sincere praise and commendation for his efforts.</p> <p>I believe that no person doing an excellent job should go unacknowledged.</p> <p> Thank You I'm Happy</p>