Grade A Incompetence!

Well, if it is not Cell C and their *********** agents! I called in two days ago to request for a SIM swap, and I was told that I cannot call using the same new SIM that I want to swap to, I went and bought a new one. Then I was told that the SIM card must not be RICA'd, but at retailers they are required to RICA for any SIM card bought. I went and got another one, I was told the SIM swap was successful and my number should be active in 2 hours. 24 hours later, my number still wasn't active, I called in and was told that the line was deactivated, and they will activate it. Another 24 hours later, my line still doesn't work and the agents I have spoken to have told me that "they don't know why my number is not working, I must go to a Cell C Store", why. I cannot go to a Cell C store, I need this resolved immediately, I cannot access my banking apps, I cannot pay my bills because of your *********** people! my last call was with Sbongile who told me "I cannot keep you on the line for long as I need to assist other customers, there is nothing I can do on my side", why do you have 'service' consultants who cannot even provide service? Nonhlanhla, who is apparently Sbongile's supervisor called me back and I had to explain the whole story again to her, which was not helpful either.