CG
Christopher G
1 reviews | Active since Mar 2009
23 Dec 2019, 11:19
Govender from cancellations makes you want to cancel
I have taken out a Vodacom contract due to better deal but Cell C refused the port. Cell C cancellations said they won't release the number for 30 days. I offered to pay for 30 days but need the number converted to prepaid so it can be released. The supervisor, Ellon Governder, vehemently refused to budge even though I explained the porting regulation does not allow Cell C to hold my number hostage. I explained that the inbound routing then wouldn't work on the new Vodacom sim but he said that was not his problem. Now I can't wait to cancel my other 2 contracts due to his attitude problem
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Replies (2)0
Replies (2)Cell C's replyOfficial
23 Dec 2019, 11:47Good day Christopher
Thank you for contacting Cell C.
Our team will be in touch.
^MP
Thank you for contacting Cell C.
Our team will be in touch.
^MP
Cell C's reply23 Dec 2019, 11:47
Official
Good day Christopher
Thank you for contacting Cell C.
Our team will be in touch.
^MP
Thank you for contacting Cell C.
Our team will be in touch.
^MP
CG
Christopher G's updateReviewer Update
23 Dec 2019, 14:01"In touch"? I got bunch of machine-generated SMS' promising to resolve etc but no human contact or actual plans to resolve. Then I got an SMS asking me to 'score' the 'resolution'. How can I when nothing has happened at all - there's nothing to score yet?
CG
Christopher G's update23 Dec 2019, 14:01
Reviewer Update
"In touch"? I got bunch of machine-generated SMS' promising to resolve etc but no human contact or actual plans to resolve. Then I got an SMS asking me to 'score' the 'resolution'. How can I when nothing has happened at all - there's nothing to score yet?
