CG
Christopher G

1 reviews | Active since Mar 2009

23 Dec 2019, 11:19

Govender from cancellations makes you want to cancel

I have taken out a Vodacom contract due to better deal but Cell C refused the port. Cell C cancellations said they won't release the number for 30 days. I offered to pay for 30 days but need the number converted to prepaid so it can be released. The supervisor, Ellon Governder, vehemently refused to budge even though I explained the porting regulation does not allow Cell C to hold my number hostage. I explained that the inbound routing then wouldn't work on the new Vodacom sim but he said that was not his problem. Now I can't wait to cancel my other 2 contracts due to his attitude problem

0
Replies (2)
Cell C
Cell C's reply23 Dec 2019, 11:47
Official
Good day Christopher

Thank you for contacting Cell C. 

Our team will be in touch. 

^MP 
CG
Christopher G's update23 Dec 2019, 14:01
Reviewer Update
"In touch"? I got bunch of machine-generated SMS' promising to resolve etc but no human contact or actual plans to resolve. Then I got an SMS asking me to 'score' the 'resolution'. How can I when nothing has happened at all - there's nothing to score yet?