GOODBYE CELLC - WHAT A JOKE!!

Trying to transfer ownership of a contract line has proved to be an absolute nightmare. Yesterday was my 6th visit to a CellC store to try and get this done. This after calling twice in advance to determine exactly what was required before even starting!! Yesterday, after spending a total of 2 hours in store with EVERY document that could possibly be needed as well as BOTH parties present in store with IDs, we still left with the transfer having been declined. The only explanation being that we just happened to reach someone who had previously declined the transfer on the basis that my bank statement was not acceptable. The same bank statement was acceptable enough for me to open a new account and I was immediately asked what phone I would like and what contract I would like to take on. Yet, the same statement was cited as the reason for not being allowed to transfer my cell No from my ex husband's account to my new account (He was present in store with his ID and gave permission in writing for the transfer). Go figure??? Just a ploy to try and force people into taking on new more expensive contracts!!! The result of this complete ineptitude....cancellation of this contract (apparently the only option we had) Once cancellation period is done, I will take my business elsewhere and my ex husband intends doing the same with the MANY contract lines he has on his profile. Even the staff in store (who were on this one occasion extremely helpful) were shaking their heads in disbelief . What an absolute joke CellC !!! Every customer that came into the store in the two hours I was there yesterday (with the exception of one new customer) was complaining about lack of response or ability to get anything done and CellC's inefficiency.