QF
Quinton F
1 reviews | Active since Jan 2013
27 Aug 2015, 07:10
Good service with a great attitude.
On 25 August 2015 I experienced problems with connecting to the network. I phoned customer service whom then transferred me to Cell C's technical department where I spoke to Ms. Joy Mokhothula Xulu, she assisted me in a professional and friendly manner. She was well spoken, patient and went through all the different possibilities, before advising that the problem was with my sim card and I would have to attend to perform a sim swop. Even though Ms. Xulu could not resolve the issue (no fault of hers) I ended the call feeling that I received excellent service from a well trained Call Centre Agent whom is customer orientated. Thank you for your assistance Ms. Xulu
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Replies (1)Cell C's replyOfficial
27 Aug 2015, 07:35Hello QWFerreira,
Thank you for the great feedback.
We are very pleased to learn about the good work being done by Ms. Xulu and we'll certainly forward this compliment to her Manager.
We appreciate your support.
Regards
Cell C | PN
Thank you for the great feedback.
We are very pleased to learn about the good work being done by Ms. Xulu and we'll certainly forward this compliment to her Manager.
We appreciate your support.
Regards
Cell C | PN
Cell C's reply27 Aug 2015, 07:35
Official
Hello QWFerreira,
Thank you for the great feedback.
We are very pleased to learn about the good work being done by Ms. Xulu and we'll certainly forward this compliment to her Manager.
We appreciate your support.
Regards
Cell C | PN
Thank you for the great feedback.
We are very pleased to learn about the good work being done by Ms. Xulu and we'll certainly forward this compliment to her Manager.
We appreciate your support.
Regards
Cell C | PN
