JvdH
Johan van der Hoven

1 reviews | Active since Aug 2014

10 Mar 2016, 09:00

Good Service - Nomveliso M***u

I want you to know you have an exceptional consultant, Nomveliso M***u, in your retentions division. I called to cancel a contract, but Nomveliso in her calm, courteous and friendly manner explained alternatives to me. The result was that I, instead of cancelling, change to another contract option, something that the Cell C outlets did not offer me. Her knowledge of your products and her communication abilities is rare indeed.<br> <br> She went out of her way to guide me through the process of getting the new pocket Wi-Fi and how to ensure my daughter keeps her old cell number. She called me many times over a two week period to ensure that the contract transfer went smooth.<br> <br> Nomveliso is an asset to your organization and the reason why I continued business with Cell C instead of cancelling my contract.<br>

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Replies (1)
Cell C
Cell C's reply10 Mar 2016, 09:18
Official
Hello prosinnovations,

Thumbs up to Nomveliso for the awesome service! We will convey your compliment to her manager for further recognition. We continuously strive to keep our customers happy and satisfied.

Have a lovely day further.

Regards
Cell C | PN