Good relationship I have with Cell C tarnished by an unfriendly call centre agent

Hi, My name is Rebone Pholose, I have been with Cell C for over 3years now, I curently have 2 contracts with them of which 1 has expired on the 1st of Dec. Situation is my line is apparently suspended, & with trying to understand why I did what an act in which any customer would do, call the cell c customer service. I spoke to Ms Nomthandazo Ndlovu, @ 9:35 the call talk precisely 9min45sec, now only was she impatient with me, she was also raising my voice at me, if there is a recording you can hear me timorously asking her to calm down, yes I do not understand the process, I might be stupid to how things work there, or might not be fami**** with the jargon but all I wanted was to understand hence I called customer care.

She even asked me to go to the branch, that's how impatient she was, I mean what is customer service there for?, so now I have to leave work & go to the branch for something that she could've simply helped me with, like she was in a hurry, she had somewhere else to be, some other important client to deal with?. I'm sad & my day is ruined, having said that, I'll no longer upgrade my contract as I had planned, I'll port as these numbers I've been using so I can't just get rid of, I will fulfill her wish go to the branch & cancel. I did enjoy the service I was offered by cell C. Thank you.