JB
Jerry B

1 reviews | Active since Oct 2010

01 Apr 2025, 10:10

Good day Jerry, this is Kelly from Cell C.

I keep getting this message and I really do not know what to do anymore!!! The account was on my name, then transferred to my son's name to try and build him some credibility, then cell c completely messed up the debit order dates, and we paid the account every time manually, until I decided to transfer the account back to my name, and yet, even if the account is still up to date we still get this irritation of a message!!!

Good day Jerry, this is Kelly from Cell C. I'm reaching out to discuss your Cell C Direct Debit Order for the value of R 258.99 that was recently returned unpaid on Cell C Account ***. To avoid service interruption, please click *PAY NOW* below to make an immediate payment, or let me know if you require an alternative option. Kind Regards, Kelly from Cell C

I have phoned cell c, I have been in store, nothing actually help, my profile is 20years old with them but still they do not care about their customers or listen when we speak. Maybe this route will help lets see

PLEASE CANSEL THE DEBIT ORDER MANDATE

0
Replies (2)
Cell C
Cell C's reply01 Apr 2025, 10:29
Official
Dear Jerry,

Thank you for reaching out to us.

According to our system, your account is up to date. We apologize for any confusion caused by the messages you've received. To investigate this further, could you please send us a screenshot of the SMS you’ve been receiving, along with the number from which the SMS is coming? You can send this information via private message.We understand your frustration and are committed to resolving this issue promptly.

Kind regards,
 Cell C | NT
JB
Jerry B's update01 Apr 2025, 16:11
Reviewer Update
Thank You