1 reviews | Active since Sept 2015
Good day HIGHLY DISAPPOINTED! CellC customer service is the worst
Good day HIGHLY DISAPPOINTED! CellC customer service is the worst. All in one morning. I have been trying to contact Cellc. To settle an account and to try and upgrade. My calls have been dropped or I dont get help. Then Cellc contacts me to upgrade. Suddenly we could do the upgrade and complete the call. I then called back because I never agreed to a new sim card. No help again. As soon as I get to speak to an agent then call gets cut, NO HELP AGAIN. This is from 7:30am till 9:27am. No assistance from CellC. My daughter rather receives SMS's from them. Since when is her number the primary contact? CellC have no concern for their customers and are just money driven. I am trying to get my daughter to have data as she is working in a dangerous area today. If we cannot make contact with each other and something God for bid happens. It will be on Cellc. From a good paying customer of over 20 years. I need urgent assistance/help! My contact number ***
Thank you for reaching out to us, and we sincerely apologize for the frustration and disappointment you’ve experienced. We understand how important it is to have reliable service, especially in urgent situations like the one you’ve described.
We deeply regret the difficulties you’ve encountered while trying to contact us, and we understand your concern about your daughter’s safety and the communication issues. Please be assured that this is not the level of service we aim to provide, and we take your situation seriously.
We have escalated your case to our Support Team, and someone will reach out to you as soon as possible to resolve the issues you’ve raised, including the upgrade, sim card confusion, and ensuring your daughter’s number is properly managed.
We appreciate your loyalty as a long-time customer, and we are committed to resolving this matter urgently.
Thank you for your patience, and we will be in touch with you shortly to assist further.
Regards
Cell C | CW
Thank you for reaching out to us, and we sincerely apologize for the frustration and disappointment you’ve experienced. We understand how important it is to have reliable service, especially in urgent situations like the one you’ve described.
We deeply regret the difficulties you’ve encountered while trying to contact us, and we understand your concern about your daughter’s safety and the communication issues. Please be assured that this is not the level of service we aim to provide, and we take your situation seriously.
We have escalated your case to our Support Team, and someone will reach out to you as soon as possible to resolve the issues you’ve raised, including the upgrade, sim card confusion, and ensuring your daughter’s number is properly managed.
We appreciate your loyalty as a long-time customer, and we are committed to resolving this matter urgently.
Thank you for your patience, and we will be in touch with you shortly to assist further.
Regards
Cell C | CW